Returns & Refund Policy
Last updated: May 2026
This Returns & Refunds Policy applies to purchases made from Extreme Mobiles Ltd, both through our online store and physical retail shop.
By placing an order, you agree to the terms outlined below.
Scope of policy
This policy distinguishes between:
- Online purchases (distance selling) – subject to EU consumer protection laws
- In-store purchases – different terms apply
Right of withdrawal (online orders only)
In accordance with EU consumer protection laws, you have the right to withdraw from your online purchase within 14 days from the date of delivery, without providing a reason.
Conditions
To qualify for a return:
- The product must be unused and in original condition
- The product must be returned in its original, complete packaging
- All accessories, manuals, and included items must be present
- The product must not show handling beyond what is necessary to establish its nature, characteristics, and proper functioning
Important notes
- Products that have been used, activated, or set up beyond basic inspection may be subject to a reduction in refund value or refusal
- Sealed products may not be eligible for return if they have been unsealed after delivery where this is permitted under EU law (e.g. hygiene-sensitive items, sealed software or digital content).
- We reserve the right to inspect and verify the condition and usage of all returned products
The customer is liable for any diminished value resulting from handling beyond what is necessary, in accordance with EU Directive 2011/83/EU
Non-returnable items
The following items are strictly non-returnable:
- Opened or used earphones, headsets, and wearable items (for hygiene reasons)
- Accessories may be returned under the 14-day withdrawal right, however, opened or used items may be subject to a reduction in value.
- Software, digital products, and activated devices
- Special order or customised products
- Gift cards and vouchers
- Products returned with missing packaging, accessories, or components
Return process
All returns must follow the official process:
- Contact us at info@extrememobiles.com.cy
- Provide:
- Order number
- Product details
- Reason for return
- Await return authorisation
- Return the item:
- Via courier, or
- At our store in Lakatamia, Nicosia
⚠️ Returns sent without prior authorisation may be refused or returned at the customer’s expense
📌 Approved returns must be shipped or delivered within 7 days of approval, otherwise the request may be cancelled
📌 A valid proof of purchase (receipt or invoice) is required for all returns
Refunds
Refunds will only be processed after the returned product has been received, inspected, and approved by our technical team.
We reserve the right to withhold the refund until the returned goods are received and inspected, or until proof of return shipment is provided.
Extreme Mobiles Ltd reserves the right to refuse a refund if the product does not meet the conditions outlined in this policy.
Inspection process
All returned items undergo inspection, which may include:
- Verification of serial numbers
- Physical condition and usage check
- Confirmation of complete packaging and accessories
- Testing for activation or usage status
Refund processing
- Refunds are processed within 7–14 working days after approval
- Refunds are issued using the original payment method only
- We do not process refunds to alternative accounts or payment methods
- Refunds will be completed within the timeframe required under applicable EU law
Deductions & rejections
We reserve the right to:
- Reject returns that do not meet required conditions
- Apply partial refunds where there is a loss in value, including:
- Damaged or incomplete packaging
- Missing accessories
- Signs of use beyond necessary inspection
Shipping costs
- Standard delivery costs are refundable in accordance with EU law
- Additional delivery costs are non-refundable
- Return shipping costs are the responsibility of the customer, unless the item is confirmed faulty or incorrect
Faulty or DOA products
If you receive a defective product:
DOA (Dead On Arrival)
- Must be reported within 7 days of delivery
- Product must be in original condition
- Subject to technical inspection
- Replacement is prioritised over refund
After 7 days
- The product will be handled under standard warranty procedures
Warranty terms
All products include a 2-Year European Warranty, unless otherwise stated.
Warranty covers
- Manufacturing defects
- Hardware faults not caused by misuse
Warranty does not cover
- Physical damage (drops, cracks, impact)
- Water or liquid damage
- Software issues caused by the user
- Unauthorized repairs or modifications
Repairs may be carried out by:
- The manufacturer, or
- Extreme Mobiles Service Department
The warranty is limited to repair or replacement only and does not cover any indirect or consequential damages, including loss of data, loss of profits, or business interruption.
Customer data responsibility
Customers are responsible for backing up all personal data before returning a product.
Extreme Mobiles Ltd is not responsible for any data loss during inspection, repair, or replacement.
In-store purchases
Products purchased from our physical store:
- Are not subject to the 14-day withdrawal right
- Are non-returnable unless faulty
At our discretion, we may offer:
- Exchange, or
- Store credit
(No obligation applies)
Return abuse & protection policy
To protect our business:
- Returns showing clear signs of use may be rejected
- Products not returned in complete original condition may be refused or partially refunded
- Customers demonstrating excessive or abusive return behaviour may be restricted or refused service
- Serial numbers are recorded to prevent fraudulent returns
- We reserve the right to refuse returns or transactions where misuse or fraud is suspected
Shipping responsibility
- The customer is responsible for return shipping costs, unless the item is confirmed faulty
- We are not responsible for:
- Returns lost during transit
- Damage during return shipping arranged by the customer
📌 We strongly recommend using tracked and insured shipping
📌 If a returned item is found not to be faulty or not eligible for return, we reserve the right to charge return shipping and handling costs
Failed delivery
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping fees may apply.
If the parcel is returned to us, we reserve the right to deduct shipping and return costs from any refund.
Unclaimed items
Items returned, repaired, or submitted for inspection that remain unclaimed for more than 30 days may be disposed of or resold at our discretion.
Contact information
Extreme Mobiles Ltd
201 Arch. Makariou
Lakatamia 2311
Nicosia, Cyprus
Email: info@extrememobiles.com.cy
Website: www.extrememobiles.com.cy
