Shipping & Delivery Policy
Last updated: March 2026
This Shipping & Delivery Policy applies to all orders placed with Extreme Mobiles Ltd,
through our online store or where delivery is arranged via our retail operations.
By placing an order, you agree to the terms outlined below.
1. Delivery Options (Checkout)
At checkout, customers may choose from the following delivery methods, depending on location and availability:
Availability of delivery methods may vary depending on the delivery address, parcel size, and courier coverage.
2. Delivery Areas
We deliver:
- Across Cyprus (all districts)
- Internationally, where available or upon request
For international orders, additional charges such as customs duties, VAT, or import taxes may apply and are the responsibility of the customer.
3. Order Processing & Delivery Timeframes
Order Processing
- Orders are processed within 1 working day (excluding Sundays and public holidays)
- Orders placed after working hours are processed the next business day
Estimated Delivery Times (Cyprus & International)
- ACS Courier (Service Point): 1–2 working days
- ACS Smartpoint: 1–2 working days
- ACS Courier (Door Delivery): 1–3 working days
- BoxNow Locker: 1–2 working days
- Cyprus Post (International): 6–14 working days
- DHL Express (International): 3–6 working days
Delivery times are estimates and may vary depending on external factors
4. Shipping Costs
- Shipping costs are calculated at checkout based on:
- Delivery method
- Destination
- Order size or weight
- Free shipping may be offered on selected products or promotions.
5. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email or SMS
- You can track your order through the relevant courier provider (e.g. ACS Courier, BoxNow, Cyprus Post, or DHL)
6. Delivery Conditions
- Orders will be delivered to the address provided by the customer at checkout
- Customers are responsible for ensuring that all delivery details are accurate, complete, and accessible at the time of order placement
- A signature may be required upon delivery, depending on the courier and shipment value
We reserve the right to contact the customer to confirm or verify delivery details prior to dispatch, particularly for high-value orders.
We also reserve the right to delay or refuse shipment if fraudulent activity is suspected or additional verification is required.
Locker & Pickup Services (Recommended)
Locker and pickup options are generally the fastest, most reliable, and most efficient delivery methods, as they eliminate delays related to customer availability.
- ACS Smartpoint: Parcels must be collected within 10 days
- BoxNow Lockers: Parcels must be collected within 2 days
Parcels not collected within the specified timeframes may be returned to us. Additional delivery or handling charges may apply for redelivery.
Home or Office Delivery
If the customer is unavailable at the time of delivery:
- The courier may attempt redelivery; or
- The parcel may be redirected to the nearest courier service point for collection, at the courier’s discretion
⚠️ Delivery time windows for home or office deliveries are indicative only and not guaranteed.
We are not liable for delays caused by courier operations, routing schedules, or external factors beyond our control
7. Risk & Responsibility
- Responsibility for the goods passes to the customer upon delivery
- Delivery is considered complete when:
- The parcel is delivered to the provided address, or
- The parcel is collected from a courier point or locker
8. Delays
Delays may occur due to:
- Courier service issues
- High demand periods
- Weather or unforeseen circumstances
Extreme Mobiles Ltd is not liable for delays caused by third-party delivery providers
9. Failed Deliveries
If delivery fails due to:
- Incorrect or incomplete address
- Customer unavailability
- Failure to collect from courier point or locker
We reserve the right to:
- Charge additional delivery fees
- Deduct shipping and return costs from any refund
10. Damaged or Missing Items
If your order arrives damaged or incomplete:
- You should notify us as soon as possible (preferably within 24 hours of delivery to ensure prompt resolution)
- Provide photos and order details
Prompt reporting helps ensure faster resolution.
11. Refused or Unaccepted Deliveries
If a delivery is refused or not accepted:
· The order may be returned to us
· Shipping and return costs may be deducted from any refund
12. International Shipping
For international deliveries:
· Delivery times vary depending on destination
- Customs duties, VAT, and import taxes are not included
- The customer is responsible for any additional charges
Failure to pay customs charges may result in the parcel being returned or destroyed.
13. Contact Information
For any questions regarding shipping or delivery:
Extreme Mobiles Ltd
201 Arch. Makariou
Lakatamia 2311, Nicosia, Cyprus
Email: info@extrememobiles.com.cy
Website: www.extrememobiles.com.cy
